rpciardiello@gmail.com posted on January 26, 2012 10:44
Service contract management provider MaintenanceNet Inc. said that it has high expectations for 2012 with growth forecasted to exceed that of 2011 to drive the company’s global success into the new year.
MaintenanceNet also reported a 50 percent increase in revenue in 2011, as well as significant new customer agreements. The company attributes its continued momentum to maturation of the service revenue automation market as manufacturers and channel organizations recognize the importance of addressing the complete spectrum of service contract opportunities available to them.
“We’ve evangelized this market since 2004, and in 2011 saw a paradigm shift take place to fuel fast-paced growth and adoption of our service revenue automation products around the globe,” Scott Herron, CEO of MaintenanceNet, said in a press release. “Manufacturers and channel leaders have come to realize that managing their low-dollar, high-volume service renewal businesses with human resources alone can be costly, and they’re turning to automation to get the job done quickly and efficiently.”
MaintenanceNet’s continued global expansion in 2011 is derived in part from increased demand for channel enablement and automation. According to Herron, most manufacturers and distributors don’t proactively communicate with their reseller partners regarding their “low-dollar” service contract businesses, and MaintenanceNet helps them fill that void through automation that delivers pre-branded, pre-qualified service renewal quotes via email to the channel in advance of contract expirations. These Auto Quotes can be custom branded with the channel partner’s logo and translated into local languages and currencies to meet specific customer requirements.