rpciardiello@gmail.com posted on January 31, 2012 09:38
Zeacom reported today that its Zeacom Communications Center (ZCC) contact center software is now available for Lync – Microsoft’s software telephony platform. The announcement follows a successful beta program that saw ZCC deployed at Lync sites in Northern Europe and Asia Pacific. Zeacom is known among Microsoft Managed ISVs for Lync with the resources to help organizations build out their helpdesk, call center or multimedia contact center to the Lync platform.
Zeacom has more than 4,000 customer sites worldwide and had been delivering enterprise-class contact center functionality on 3 of the world’s most prevalent telephony platforms for 17 years. With the release of ZCC for Lync, organizations now have more choices when it comes to moving their existing contact center solution from one voice platform to another. Targeting up to 400 seats on Lync, ZCC allows contact centers to control the delivery of every contact – from voice calls and email to SMS and social media alerts.
Since its inception, Zeacom has maintained a channel-only sales model and has a team of subject-matter experts committed to supporting its partners worldwide, allowing them to build profitable relationships around Business Process Automation.